How to update a client subscription

Change a paid client account's plan, billing cycle, or add-ons from Manage subscription. The summary shows the price change before you confirm.

Change a paid client account’s plan, billing cycle, or add-ons. The summary shows price changes before you confirm.

Before you start

• The account must be on a paid (active) subscription. For trials, see how to activate a client trial to paid.
• Your partner account must not be suspended.

Steps

1. Open the account, then click Manage subscription.
2. In Subscription options, change the Billing cycle, Plan, or Add-ons. Switching plans resets add-ons, so re-add any you need.
3. Review the Subscription summary. It shows the new Due today amount and, where a change produces a refund of unused time, a Credit to account.
4. Click Update subscription. To revert, leave the page without clicking it.

If card verification is required, complete the 3D Secure Verification dialog and the change finishes automatically.

If a downgrade is blocked

You cannot drop a plan or add-on below what the account is already using. If the new plan has too few maps or seats, a dialog lists the limit and blocks the change. Reduce the account’s usage (remove maps, data, or team members) and try again, or pick a higher option.

What your client sees

The client owner keeps their access. Their available limits change to match the new plan and add-ons. They are not shown any billing screen.

Related

• How to activate a client trial to paid
• How to cancel a client subscription
• A client payment or card verification failed