---
title: "A client payment or card verification failed"
description: "Fix a failed client payment or card check. Covers a missing payment method, 3D Secure Verification, declined charges, provider outages, and past-due accounts."
seo:
  title: "Client payment or card failed"
sidebar:
  label: "Client payment failed"
---

Use the section that matches the payment or renewal problem.

## You are asked to set a payment method

Your partner account pays for activation and paid changes, so it needs a payment method. Click `Set payment method` in the top navigation to add a card on the Recurly hosted page, then retry the action.

## A `3D Secure Verification` dialog appears

The card issuer is asking for extra verification - this is normal for some cards. Complete the verification in the dialog and the action finishes automatically. If you close the dialog or verification fails, the action is not applied; reopen `Manage subscription` and try again.

## The charge was declined

The payment provider declined the charge on your partner payment method. Check the card on file is valid and has funds, update it with the card button in the top navigation (it shows your card, for example `Visa •••• 1111`) if needed, then retry. If it keeps failing, the issuing bank is rejecting the charge - contact your bank. The client is never involved: they are not charged and cannot see the payment method.

## The provider is temporarily unavailable

MangoMap could not reach live pricing or the payment provider, so the action stays disabled. Wait a moment and reload `Manage subscription`; the action re-enables once pricing loads.

## The account is past due

A renewal payment failed, so the account shows `Subscription past due` and a `Past due` status in the list.

1. Update your partner payment method - click the card button in the top navigation (it shows your card, for example `Visa •••• 1111`) to open your billing details on the Recurly hosted page.
2. Pay the open invoice from the `Invoices` page with `Pay now`. Once a valid card is on file, the failed charge can also retry automatically.

## A downgrade is blocked

You cannot move to a plan or add-on level below the account's current usage. A dialog lists what is over the new limit. Reduce the account's maps, data, or team members to fit, then retry - or choose a higher option.

## Related

- [How to activate a client trial to paid](/partner/activate-a-client-trial-to-paid)
- [How to update a client subscription](/partner/update-a-client-subscription)
- [How to view partner invoices](/partner/view-partner-invoices)